Privacy Policy

Introduction

Welcome to Heritage Kalawewa Holiday Resort's Privacy Policy. Your privacy is critically important to us. This Privacy Policy document outlines the types of personal information that is received and collected by Heritage Kalawewa Holiday Resort and how it is used.

Heritage Kalawewa Holiday Resort ("we", "our", "us") is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at privacy@heritagekalawewa.com.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Make a room reservation or booking
• Register for an account on our website
• Subscribe to our newsletter or marketing communications
• Request information about our services
• Participate in surveys, contests, or promotions
• Contact our customer service team
• Leave reviews or comments about your stay

The personal information we collect may include your name, email address, phone number, mailing address, payment information, passport details (where required by law), and any other information you choose to provide.

Automatic Information Collection

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you view on our site
• Time and date of your visit
• Referring website addresses

This information is used to improve our website, analyze trends, and enhance your user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website
• Analytical Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits for targeted advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, merger, or acquisition
• With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Opt-out of marketing communications

To exercise any of these rights, please contact us at privacy@heritagekalawewa.com.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: