Terms & Conditions

1. Confirmation

All reservations are subject to availability. A booking is confirmed only after we have received the required deposit or full payment and issued a confirmation number.

2. Accuracy of Information

You are responsible for providing accurate and complete information when making a reservation, including guest names, contact details, and special requests.

3. Group Bookings

For group bookings of 5 or more rooms, special terms and conditions apply. Please contact our reservations team directly for group rates and policies.

Standard Cancellation Policy

• Cancellations made 14+ days before arrival: Full refund minus administrative fee
• Cancellations made 7-13 days before arrival: 50% refund
• Cancellations made 3-6 days before arrival: 25% refund
• Cancellations made within 48 hours of arrival: No refund
• No-show: Full charge for entire stay

Peak Season Cancellation Policy

During peak seasons (December 15 - January 15, public holidays), stricter cancellation policies apply. Please contact us for details.

1. Deposit Requirements

A deposit of 25-50% of the total booking value is required at the time of reservation, depending on the season and rate plan.

2. Balance Payment

The remaining balance is due upon check-in or as specified in your booking confirmation. We accept cash, credit cards (Visa, Mastercard, American Express), and bank transfers.

3. Currency

All prices are quoted in Sri Lankan Rupees (LKR) unless otherwise stated. Exchange rate fluctuations may affect international payments.

Early Check-in & Late Check-out

Early check-in and late check-out are subject to availability and may incur additional charges. Please contact our front desk for arrangements.

Identification

All guests must present valid government-issued photo identification (passport or national ID) at the time of check-in.

1. Conduct

Guests are expected to behave respectfully towards staff, other guests, and the property. Disruptive behavior may result in immediate termination of stay without refund.

2. Property Damage

Guests are responsible for any damage caused to resort property, including rooms, furnishings, and common areas. Repair or replacement costs will be charged to the guest.

3. Smoking Policy

Smoking is strictly prohibited inside rooms and enclosed public areas. A cleaning fee will be charged if smoking occurs in non-smoking areas.

4. Pool & Facility Rules

Guests must follow posted rules for swimming pool, gym, spa, and other facilities. Children must be supervised by adults at all times.

1. Personal Property

While we strive to provide a secure environment, Heritage Kalawewa Holiday Resort is not responsible for loss, theft, or damage to personal belongings. Safety deposit boxes are available upon request.

2. Personal Injury

Guests use resort facilities at their own risk. The resort is not liable for injuries resulting from negligence, improper use of facilities, or failure to follow safety guidelines.

3. Third-Party Services

We may arrange third-party services (tours, transportation, etc.) for guest convenience. The resort is not liable for any issues arising from these services.